Designed for all learning types

  • Video Training

    In-depth professional video training on every module, presented by the author, Brian Icenhower.

  • Written Modules

    Detailed and downloadable written modules with detailed graphics, scripts, spreadsheets, forms, and so much more.

  • Audiobook

    Since real estate agents are always on the move, your training must be too. This course provides a professional downloadable audiobook.

  • Ebook

    Gain access to the Ebook, included free with your enrollement.

  • Certification Available

    Receive a printable certification and badge to put on your email or resume upon completion. CAM - Certified Administrative Manager

Course curriculum

  • 1

    Get Started Here

    • ADMIN eBook

    • Stay Connected via our REAL ESTATE AGENT ROUND TABLE Facebook Group

  • 2

    Module 1: Introduction

  • 3

    Module 2: Understanding job roles

    • Module 2: Understanding job roles

    • Job Roles for Admin Staff

    • The Solution Triangle

  • 4

    Module 3: The Administrative Manager

    • Module 3: The administrative manager

    • The Administrative Manager: Creating structure

    • Sample Weekly Calendar

    • Active Listing - blank (fillable)

    • Sample Buyer Inventory

    • Daily Contact Form (fillable)

    • Sample Year-to-Date Check-Up Form 1

    • Sample Year-to-Date Check-Up Form 2

    • Lead Tracking Sheet (fillable)

    • Sample Pending Inventory Pipeline

    • Sample Scoreboard 1

    • Sample Scoreboard 2

    • Year-to-Date Check-Up Form (fillable)

    • Active & Pending Inventory Lists (fillable)

    • ICC Team Scoreboard (fillable)

  • 5

    Module 4: The Listing Manager

    • Module 4: The listing manager

    • The Listing Manager: From listing to contract

    • Listing and Pre-Listing Checklists

    • Listing to Contract Checklist

    • Pre-Listing Checklist

    • Seller Lead Sheet

    • Assistant's First Call Checklist

    • Assistant's First Call Checklist (fillable)

  • 6

    Module 5: The Transaction Coordinator

    • Module 5: The transaction coordinator

    • The Transaction Coordinator: From contract to closing

    • Buyer-Seller Checklist

    • Active Listing - blank (fillable)

    • Buyer Closing Checklist

    • Buyer Inventory

    • Buyer Lead Sheet (fillable)

    • Listing Inventory

    • Pending Contracts - blank (fillable)

    • Pending Inventory Pipeline

    • Seller Closing Checklist

    • Buyer and Seller Checklists (fillable)

  • 7

    Module 6: The Marketing Director

    • Module 6: The Marketing Director

    • The Marketing Director: Building your real estate business

    • Buyer Closing Checklist

    • Client Event Contact Plan

    • Listing to Contract Checklist

    • Script: Contacting past and existing clients

    • Pre-Listing Checklist

    • Seller Closing Checklist

  • 8

    Module 7: Your Sphere of Influence

    • Module 7: Your sphere of influence

    • Your Sphere of Influence

    • Team Scoreboard

    • Graphic: The SOI Core

  • 9

    Module 8: Creating the Ultimate User Experience

    • Module 8: Creating the ultimate user experience

    • Creating the Ultimate User Experience

    • Policies and Procedures Handbook

    • First Day Welcome Orientation Checklist

    • First Quarter Checklist - Admin - alternate

    • Editable First Day Welcome Orientation Checklist

  • 10

    Module 9: Conclusion

    • Module 9: Conclusion

    • Above and Beyond

    • Leader vs Manager

    • Production Growth Budget Schedule

    • Staff Self-Performance Appraisal

    • Sample Team Annual Business Plan

    • Editable Blank Business Plan

    • Editable Blank Action Steps

Upgrade Your Training

Everything you need to grow and stay successful in your real estate business

Everything You Need

This course contains all the content you need to optimize and systematize your administrative processes.

  • Checklists for listings, open houses, closings etc.

  • Scoreboards to track success and editable forms to document everything.

  • Resources for new hires like orientation templates and policy and procedure handbook templates.

Make administrative tasks easy

Whether you’re an assistant or a solo agent, systematizing adminstrative processes will increase your efficiency. This course gives you the strategies, tools, and techniques to master administrative processes so your agents are free to focus on generating, nurturing, and converting leads.