Includes Everything You Need

  • Training Videos

    Watch masters in action, and get step-by-step guidance on best practices in these training videos.

  • Workbooks & Scripts

    Downloadable workbooks and scripts so you can immediately put your learning into action.

  • Become Certified

    After completing this course you'll receive your Certified Inside Sales Agent badge and certificate. Display these on your LinkedIn profile, email signature, website or office wall.

Course curriculum

  • 1
    Get Started Here!
    • Welcome!
    • Pre-Course Survey
    • ISA eBook
  • 2
    Module 1: Online Lead Sources
    • Online Lead Sources
    • Intro & Setting Online Leads and Setting Expectations eBook file
  • 3
    Module 2: Making Initial Contact with Online Leads
    • Making Initial Contact with Online Leads
    • Making Initial Contact with Online Leads eBook file
    • 2-Week Assault Plan
  • 4
    Module 3: Online Lead Follow-Up Plans
    • Online Lead Follow-Up Plans
    • Online Lead Follow-Up Plans eBook file
  • 5
    Module 4: Online Lead Nurturing Scripts
    • Online Lead Nurturing Scripts
    • Online Lead Nurturing Scripts eBook file
  • 6
    Module 5: Tracking Online Lead Key Performance Indicators
    • Tracking Online Lead Key Performance Indicators
    • Tracking Online Lead Key Performance Indicators eBook file
  • 8
    Module 7: Conversation Skill Development - Mirroring & Matching
    • Learning Objectives
    • Printable Workbook: Conversation skill development - mirroring & matching
    • Conversation Skill Development - Mirroring & Matching
    • Quiz: Module 2
    • Learning Styles Language
    • What Type of Learner Are You?
  • 9
    Module 8: Downswings, Embedded Commands, Tie-Downs & Trial Closes
    • Learning Objectives
    • Printable Workbook: Downswings, embedded commands, tie-downs & trial closes
    • Downswings, Embedded Commands, Tie-Downs & Trial Closes
    • Quiz: Module 3
    • Trial Closes & Tie-Downs
    • DISC Profiles
    • Step + Value + Tie Down
    • Step + Value + Tie Down (BLANK)
    • Embedded Commands Practice
    • Trial Close Practice Tracker
  • 10
    Module 9: Tracking, Analytics & Organized Sales Process
    • Learning Objectives
    • Printable Workbook: Tracking, analytics & organized sales process
    • Tracking, Analytics & Organized Sales Process
    • Quiz: Module 4
    • Organized Sales Process: Phases Flowchart
  • 11
    Module 10: Alternative-Choice Close & Objection-Handling
    • Learning Objectives
    • Printable Workbook: Alternative-choice close & objection-handling
    • Alternative-Choice Close & Objection-Handling
    • Quiz: Module 5
    • Methods of Closing
    • Objection Handlers
  • 12
    Module 11: Creating Urgency
    • Learning Objectives
    • Printable Workbook: Creating urgency
    • Creating Urgency- Scripts & Techniques
    • Quiz: Module 6
    • Top Ways to Create Urgency
    • Organized Sales Process: Phases Flowchart
  • 13
    Module 12: Nurturing & Cultivation
    • Learning Objectives
    • Printable Workbook: Nurturing & cultivation
    • Nurturing & Cultivation
    • Quiz: Module 7
    • Weekly Nurture Checklist
    • Are You Nurturing?
    • Nurture Contact Formula Flowchart
    • Real-Deal Trust Builders
    • Organized Sales Process Phases Flowchart
  • 14
    Module 13: Pre-Qualification
    • Learning Objectives
    • Printable Workbook: Pre-qualification
    • Pre-Qualification: Processes, Scripts & Methods
    • Quiz: Module 8
    • Pre-Qualification Do’s and Don’ts
    • Phrases to Get Back on Track
    • Buyer Questionnaire & Lead Sheet
    • Buyer Questionnaire & Lead Sheet (fillable PDF)
    • Seller Questionnaire & Lead Sheet
    • Seller Questionnaire & Lead Sheet (fillable PDF)
  • 15
    Module 14: Closing & Conversation Models
    • Learning Objectives
    • Printable Workbook: Closing & conversation models
    • Closing & Conversation Models
    • Quiz: Module 9
    • Methods of Closing
    • 3 Deep Questions
    • L.P.M.A.M.A. Qualifying Conversation Model
  • 16
    Module 15: Building Value
    • Learning Objectives
    • Printable Workbook: Building value
    • Building Value
    • Quiz: Module 10
    • Building Value
    • Organized Sales Process Phases Flowchart
    • Real-Deal Trust Builders
    • 3 Deep Questions
  • 17
    Script Book
    • Script Book
  • 18
    Bonus Module
    • ISA Training Manual
    • ISA Training Manual

Enroll now

to start learning systems used by the top prospectors and ISAs in North America.

What to expect

Course participants will become experts in prospecting best practices, making initial contact, lead follow-up, nurturing techniques, time management, objection handling, creating urgency, pre-qualifying leads, closing methods, converting to appointments, and the entire organized sales process.
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What to expect