Engaging Content

Supports all learning types

  • Video Training

    In-depth professional videos included in every module are presented by course author, Brian Icenhower.

  • Downloadable Material

    Modules include detailed downloadable texts with graphics, scripts, spreadsheets, forms and so much more.

  • Audiobook

    Since real estate agents are always on the move, your training should be too. This course includes a professional downloadable audiobook.

  • Get Certified

    By completing this course you'll become a Certified Inside Sales Manager. Once certified you can include a badge on your LinkedIn profile, email signature or website, plus you can print off your certificate.

Course curriculum

  • 1

    Getting Started

    • Stay Connected via our REAL ESTATE AGENT ROUND TABLE Facebook Group

  • 2

    Module 1: Online Lead Sources

    • Online Lead Sources

    • Intro & Setting Online Leads and Setting Expectations eBook file

  • 3

    Module 2: Making Initial Contact with Online Leads

    • Making Initial Contact with Online Leads

    • Making Initial Contact with Online Leads eBook file

  • 4

    Module 3: Online Lead Follow-Up Plans

    • Online Lead Follow-Up Plans

    • Online Lead Follow-Up Plans eBook file

  • 5

    Module 4: Online Lead Nurturing Scripts

    • Online Lead Nurturing Scripts

    • Online Lead Nurturing Scripts eBook file

  • 6

    Module 5: Tracking Online Lead Key Performance Indicators

    • Tracking Online Lead Key Performance Indicators

    • Tracking Online Lead Key Performance Indicators eBook file

  • 7

    Module 6: Recruiting, Interviewing, & Hiring ISAs

  • 8

    Module 7: First Quarter for ISAs

    • Printable Workbook: First Quarter for ISAs

    • First Quarter for ISAs

    • Sample Onboarding Calendar for Agents (editable)

  • 9

    Module 8: Scripts For The ISA

    • Learning Objectives

    • Printable Workbook: Scripts For The ISA

    • Scripts For The ISA

  • 10

    Module 9: Testing & Benchmarking

    • Learning Objectives

    • Printable Workbook: Testing & Benchmarking

    • Testing & Benchmarking

  • 11

    Module 10: ISA Practice

    • Learning Objectives

    • Printable Workbook: ISA Practice

    • ISA Practice

What to expect

Course participants will receive ISA operations manuals and best practices for ISA hiring and onboarding processes, training and accountability systems, testing and benchmarking standards, role-play and script practice exercises, and a complete scripts manual.

Immediate Takeaways and Course Features

This course includes downloadable assets and resources so you can immediately put what you learn into practice.

  • SCRIPTS to help you train your Inside Sales Agent team.

  • WORKBOOK to guide you as you recruit, hire, and train your Inside Sales Agent team.

  • BENCHMARKS to use as you structure your training and track your KPIs.

  • ONLINE LEAD FOLLOW UP PLANS and processes to help you systematize your business.

  • TRAINING EXERCISES for your Inside Sales Agent team to help them learn, practice, and grow.

  • OPTIONS for how you learn best. Each module provides a downloadable PDF chapter as well as a featured video of Brian Icenhower, teaching the topic at hand.

Grow your team, Grow your Revenue

Develop the leadership skills to quickly and efficiently grow and manage a team of ISAs.

Brian Icenhower

Instructor


Designed for leaders and managers of real estate sales teams, this course provides the systems, forms, scripts, benchmarking tools, and training exercises needed to effectively develop and manage Inside Sales Agents. These very same ISA hiring, onboarding and training systems have been implemented and tested by many of the top real estate teams in North America.


We know this course will be valuable for your real estate business. 

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