Engaging Content

Supports all learning types

  • Video Training

    In-depth professional videos included in every module are presented by course author, Brian Icenhower.

  • Downloadable Material

    Modules include detailed downloadable texts with graphics, scripts, spreadsheets, forms and so much more.

  • Audiobook

    Since real estate agents are always on the move, your training should be too. This course includes a professional downloadable audiobook.

  • Get Certified

    By completing this course you'll become a Certified Inside Sales Manager. Once certified you can include a badge on your LinkedIn profile, email signature or website, plus you can print off your certificate.

Course curriculum

  • 1
    Getting Started
    • Welcome to ISA Manager Training
  • 2
    Module 1: Recruiting, Interviewing, & Hiring ISAs
  • 3
    Module 2: First Quarter for ISAs
    • Printable Workbook: First Quarter for ISAs
    • First Quarter for ISAs
    • Sample Onboarding Calendar for Agents (editable)
  • 4
    Module 3: Scripts For The ISA
    • Learning Objectives
    • Printable Workbook: Scripts For The ISA
    • Scripts For The ISA
  • 5
    Module 4: Testing & Benchmarking
    • Learning Objectives
    • Printable Workbook: Testing & Benchmarking
    • Testing & Benchmarking
  • 6
    Module 5: ISA Practice
    • Learning Objectives
    • Printable Workbook: ISA Practice
    • ISA Practice

What to expect

Course participants will receive ISA operations manuals and best practices for ISA hiring and onboarding processes, training and accountability systems, testing and benchmarking standards, role-play and script practice exercises, and a complete scripts manual.
What to expect

Enroll Now

Start building your ISA team with systems used by the top ISA teams in North America.

Grow your team, Grow your Revenue

Develop the leadership skills to quickly and efficiently grow and manage a team of ISAs.
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Grow your team, Grow your Revenue