Designed for all learning types

  • Video Training

    In-depth professional video training on every module, presented by the author, Brian Icenhower.

  • Written Modules

    Detailed and downloadable written modules with detailed graphics, scripts, spreadsheets, forms, and so much more.

  • Audiobook

    Since real estate agents are always on the move, your training must be too. This course provides a professional downloadable audiobook. (coming soon)

  • Ebook

    Gain access to the Ebook, included free with your enrollement.

  • Certification

    Printable Cert and badge for ICAM - Icenhower Certified Administrative Manager

Course curriculum

  • 1

    Get Started Here

    • Schedule a Coaching Call

    • ADMIN eBook

    • ADMIN Audiobook

    • Stay Connected via our REAL ESTATE AGENT ROUND TABLE Facebook Group

  • 2

    Module 1: Introduction

  • 3

    Module 2: Understanding job roles

    • Module 2: Understanding job roles

    • Job Roles for Admin Staff

    • The Solution Triangle

  • 4

    Module 3: The Administrative Manager

    • Module 3: The administrative manager

    • The Administrative Manager: Creating structure

    • Sample Weekly Calendar

    • Active Listing - blank (fillable)

    • Buyer Inventory

    • Daily Contact Form

    • ICC Year-to-Date Check Up Form 1

    • ICC Year-to-Date Check Up Form 2

    • Lead Tracking (fillable)

    • Pending Inventory Pipeline

    • Sample Scoreboard 1

    • Sample Scoreboard 2

    • ICC Year-to-Date Check Up Form

    • Editable Active & Pending Inventory Lists -Blank

    • ICC Team Scoreboard

  • 5

    Module 4: The Listing Manager

    • Module 4: The listing manager

    • The Listing Manager: From listing to contract

    • Listing and Pre-Listing Checklists

    • Listing to Contract Checklist

    • Pre-Listing Checklist

    • Seller Lead Sheet

    • Assistant's First Call Checklist fillable PDF

      FREE PREVIEW
    • Assistant's First Call Checklist Word Doc Editable

    • Defining Moments in Real Estate Transactions

  • 6

    Module 5: The Transaction Coordinator

    • Module 5: The transaction coordinator

    • The Transaction Coordinator: From contract to closing

    • Buyer-Seller Checklist

    • Active Listing - blank (fillable)

    • Buyer Closing Checklist

    • Buyer Inventory

    • Buyer Lead Sheet (fillable)

    • Listing Inventory

    • Pending Contracts - blank (fillable)

    • Pending Inventory Pipeline

    • Seller Closing Checklist

    • Buyer & Seller Checklist

  • 7

    Module 6: The Marketing Director

    • Module 6: The Marketing Director

    • The Marketing Director: Building your real estate business

    • Buyer Closing Checklist

    • Client Event Contact Plan

    • Listing to Contract Checklist

    • Past and Existing Contact Scripts

    • Pre-Listing Checklist

    • Seller Closing Checklist

  • 8

    Module 7: Your Sphere of Influence

    • Module 7: Your sphere of influence

    • Your Sphere of Influence

    • SOI Core

    • Team Scoreboard

  • 9

    Module 8: Creating the Ultimate User Experience

    • Module 8: Creating the ultimate user experience

    • Creating the Ultimate User Experience

    • Policies and Procedures Handbook

    • First Day Welcome Orientation Checklist

    • First Quarter Checklist - Admin - alternate

    • Editable First Day Welcome Orientation Checklist

    • Editable Admin First Quarter ICC

  • 10

    Module 9: Conclusion

    • Module 9: Conclusion

    • Above and Beyond

    • Leader vs Manager

    • Production Growth Budget Schedule

    • Staff Self-Performance Appraisal

    • Team Annual Business Plan

    • Editable Blank Business Plan

    • Blank Fillable Action steps