Designed for all learning types

  • Video Training

    In-depth professional video training on every module, presented by the author, Brian Icenhower.

  • Written Modules

    Detailed and downloadable written modules with detailed graphics, scripts, spreadsheets, forms, and so much more.

  • Audiobook

    Since real estate agents are always on the move, your training must be too. This course provides a professional downloadable audiobook. (coming soon)

  • Ebook

    Gain access to the Ebook, included free with your enrollement.

  • Certification

    Printable Cert and badge for ICAM - Icenhower Certified Administrative Manager

Course curriculum

    1. Schedule a Coaching Call

    2. ADMIN eBook

    3. ADMIN Audiobook

    4. Stay Connected via our REAL ESTATE AGENT ROUND TABLE Facebook Group

    1. Intro to Administrative Systems

    1. Communication as a Foundation

    2. DISC Overview

    3. DISC Behavioral Profiles & How to Spot Them

    4. How to Mirror & Match Behaviors & Communicate Effectively

    5. Workbook: Communication Foundations

    6. Instructor's Manual: Communication Foundations

    7. Presentation Outline: Communication Foundations

    8. Presentation: Communication Foundations

    9. Admin Ebook Chapter 1: Introduction & Welcome to Admin

    10. DISC Behavioral Assessment

    11. DISC Style Identification

    12. DISC Profiles

    13. Communication Decision Matrix

    1. Administrative Manager Role(s)

    2. Listing Manager

    3. Marketing Director

    4. Administrative Manager

    5. Real Estate Agent

    6. The Solution Triangle

    7. Student Workbook: Understanding Job Roles

    8. Instructor's Manual: Understanding Job Roles

    9. Presentation Outline: Understanding Job Roles

    10. Presentation: Understanding Job Roles

    11. Admin Ebook Chapter 2: Understanding job roles

    12. The Solution Triangle

    13. Job Description: Administrative Manager

    1. Admin Ebook Chapter 3: The Administrative Manager

    2. Time Management Overview

    3. Team Communication Overview

    4. Financials & Purchasing

    5. Hiring, Onboarding, & Holding Agents Accountable

    6. Student Workbook: The Administrative Manager

    7. Instructor's Manual: The Administrative Manager

    8. Presentation Outline: The Administrative Manager

    9. Presentation: The Administrative Manager

    10. Agent Sample Weekly Calendar

    11. Sample Dashboard

    12. Sample Dashboard Graphic

    13. Lead Tracking Form - fillable

    14. Daily Contact Form - fillable

    15. Active Listing Inventory - fillable

    16. Buyer Inventory - Form

    17. Sample Team Dashboard

    18. Sample Team Dashboard 2

    19. Pending Inventory Pipeline

    20. Lead Tracking Form - fillable

    21. Year-to-Date Check-up Form Example

    22. Year-to-Date Check-up Form Example - Alternate

    1. Module 4: The listing manager

    2. The Listing Manager: From listing to contract

    3. Listing and Pre-Listing Checklists

    4. Listing to Contract Checklist

    5. Pre-Listing Checklist

    6. Seller Lead Sheet

    7. Assistant's First Call Checklist fillable PDF

    8. Assistant's First Call Checklist Word Doc Editable

    9. Defining Moments in Real Estate Transactions

About this course

  • Free
  • 106 lessons
  • 5 hours of video content